Norwalk, CT. 20-October-2020 - FactSet is committed to the health and well-being of our employees, our clients, and our communities. We continue to closely monitor the COVID-19 (Coronavirus) situation to ensure the safety of our employees and clients, as well as business continuity across all operations globally. Our measures include restriction of all employees business travel, work from home protocols and updates on necessary precautions to take on a regular basis.
FactSet offices are observing company Business Continuity Plan protocols, which include but are not limited to work from home and interoperability arrangements with other locations. Our offices are re-opening following a schedule based on local conditions and government requirements in each country. FactSet is completing a checklist of activities to prepare each office re-opening with employees’ safety in mind and is ensuring the environment meets clearly defined criteria and conditions.
There are limited impact to our business or the solutions and service we offer, and we are working with clients across the globe to ensure continuous access, remote or otherwise, to FactSet for their teams. Our teams continue to be dedicated, prepared, and supporting our clients. For complete details, please see our Technology Overview. FactSet will keep implementing mitigation plans to address any impact to our products and services if they arise. Our business continuity protocols cover all business functions and locations, and we will continue to provide updates as the situation evolves.
Through our open and flexible technology, we enable our clients’ business to remain productive and efficient during this difficult and disruptive time. FactSet operates a global 24/7, 365-day Support Desk with client service professionals available through phone, email, or in-application instant message. If you have specific questions, please contact FactSet Support through one of these options. As the situation evolves, we want to remind you that FactSet’s solutions are available anytime, anywhere. In addition to accessing FactSet from your corporate desktop and your corporate laptop, FactSet provides you direct access to our services directly from a Browser on either your corporate or home computers by logging onto https://my.factset.com.
During a system event, FactSet will update this page with information about the problem, scope, impact, workaround, and potential ETA of a fix when known.
Further information on recent events can be found in FactSet Notify within the Incidents & Outages category.