Global Support Numbers

Along with the assistance of a consultant delegated to your firm, you will have unlimited access to FactSet Consulting Services, available 24 hours a day, seven days a week. Whether you have a quick question or need step-by-step guidance through a complex task, consultants will help you find answers and maximize the value of FactSet. Contact us via email at support@factset.com or by phone at one of the support numbers below. If you are using one of our specialty products, please view the Specialty Products section at the bottom of the page.

 

United States and Canada 
877.322.8738 
Mexico 
+1.888.542.9899 
United Kingdom 
0800.169.5954 
Middle East 
+44.(0)20.7374.4445 
Australia 
1800.33.28.33 
Netherlands 
0800.228.8024
Austria 
0800.070.6173
New Zealand 
0508938045
Belgium 
080094108
Norway 
800.30365
Brazil 
0800 8917850
Republic of Ireland 
1800.409.937
China 
10800 852 1969 (Netcom)
Singapore 
800.61.61.724
China 
10800152 1969 (Telecom)
Spain 
900.811.921
Denmark 
8060 1698
South Africa 
0800 166 509
France 
0800.484.414
South Korea 
080.411.0880
Germany 
0800.200.0320
Sweden 
0200.110.263
Hong Kong 
3011.4888
Switzerland 
0800.881.720
India 
000.800.440.1703
United Arab Emirates 
80004440014
Italy 
800.510.858
Other Asian Countries 
+852.3011.4888
Japan 
0120.779.465
Other European + Russia 
+44.(0)20.7374.4445
Luxembourg 
80085206
 

 

Specialty Products

BISAM
USA/Canada +1.646.578.8457
UK +44.20.7060.3462
France +33.1.70.70.96.99
Bulgaria +359.2.904.8400
Website: http://support.bisam.com or http://issuetracker.factset.com
Email: bisam.support@factset.com or customersupport@bisam.com
Cognity supportcognity@bisam.com

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The best way to understand what makes FactSet different is to see it for yourself. We've worked with investment professionals for 40 years, so we understand your workflow and know precisely how to help. Talk to us about your challenges, and we’ll help you design the most effective solutions for your firm with everything you need — and not what you don’t.

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