Gain round-the-clock access to a team of global client service and product specialists who work with you to ensure you achieve your goals. Our clients see us as part of their team because we see our clients’ success as our success.
Our clients have continuous access to a team of dedicated professionals trained to answer questions on demand. The FactSet Support Desk is available through phone, email, or in-application instant message.
Ongoing learning opportunities are available through on-demand and live training sessions, both online and in many of our offices. Our team of client service and product specialists will come to your office and work alongside your team to discuss your current projects and how FactSet can help you complete them faster, set up new features, and inform you of our latest product enhancements. As a client, you'll receive elevated insight into FactSet’s tools and services with product learning sessions and ongoing access to our deep library of educational resources.
The best way to understand what makes FactSet different is to see it for yourself. We've worked with investment professionals for 40 years, so we understand your workflow and know precisely how to help. Talk to us about your challenges, and we’ll help you design the most effective solutions for your firm with everything you need — and not what you don’t.