Client Disaster Recovery

FactSet is ready to help if your business suffers from an unforeseen event. Our entire staff is ready and willing to assist our clients and suppliers with any disaster recovery requirements they may have. This includes but is not limited to:

Temporary home and office serial numbers available for displaced clients. Please call your FactSet representative or our Support desk (24 hours a day) or e-mail support@factset.com for assistance.

Consultants available to run, create, and re-create any custom screens, models, and reports necessary. Please call your FactSet representative or our Support desk (24 hours a day) or e-mail support@factset.com for assistance.

Information regarding data supplier updates. Please call our Support desk (24 hours a day) or sign up for alerts via our FactSet Notify application.

Alternative WAN and Internet connectivity services available through FactSet's WAN Team. Please call 1.866.FDS.4.WAN or e-mail wan_team@factset.com for assistance.

If you have any further needs that are not listed here, please feel free to contact us at any time so that we can assist you.

Talk To Us

The best way to understand what makes FactSet different is to see it for yourself. We've worked with investment professionals for 40 years, so we understand your workflow and know precisely how to help. Talk to us about your challenges, and we’ll help you design the most effective solutions for your firm with everything you need — and not what you don’t.