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Our Support Team

From the moment you become a FactSet client, you will have unlimited access to a team of consultants and product specialists. You’ll be able to leverage a wide range of combined industry knowledge and FactSet product experience to maximize the value of FactSet. Client feedback is regularly incorporated into our product through constant enhancements and technology innovations.

From small requests to complex tasks, you can rely on FactSet as a technology partner. The FactSet Contact Center is available 24/7 at 1-877-FACTSET and support@factset.com.

Quality Assurance

FactSet’s Quality Assurance team ensures that you can have confidence in the data you pull from FactSet. A series of automated and manual tests are continuously run before data reaches you. Data is also cleansed after it is integrated, to ensure the numbers you see are always up-to-date and accurate.

FactSet Learning

From a single interface, choose from a variety of learning options – on-demand eLearning demos, upcoming classroom sessions, and live online learning webinars – that provide instruction on a multitude of FactSet tools and applications.

Whether you’re a beginner or a FactSet power user, you can access foundation courses such as the basics of company analysis onto advanced topics like creating complex models.

Within FactSet Learning, you can:

  • Quickly launch individual eLearning courses and series
  • Be alerted when new learning opportunities are released
  • Review transcripts for all of your course completions for a specified time period by product category and/or time frame
  • Access to the most frequent viewed demos among all FactSet users
  • Save eLearning content for later viewing
  • Search for and locate any piece of learning content, whether live classroom sessions or on-demand eLearning or advanced search technology
FactSet News and Insight

Did DJIA Companies Report Higher Non-GAAP EPS in Q1'17?

The average difference between non-GAAP EPS and GAAP EPS for $DJIA companies was 53.6% in Q1.

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