Beyond the Helpdesk

FactSet’s client support team offers you the best service, hands down. We’re available 24/7, and we’ll always find you an answer.

From the moment you become a FactSet client, you will have unlimited access to a team of consultants and product specialists, and you’ll be able to leverage a wide range of combined industry knowledge and FactSet product experience. Our high quality service is the true value of any product suite available.

• Gain full access to our entire support staff, whether on the helpdesk or with a designated consultant on your account
• Expect a pleasant, personalized exchange with a consultant who listens carefully and cares about your issue
• Tailor your support experience to your specific region and product focus, so we can immediately direct you to the appropriate specialist

We understand your workflow, and we know how hard you work.

• Reach your goals accurately and on time, no matter the size or complexity of your request. We’ll never say, “That’s not our job.”
• Stay informed every step of the way with frequent status updates
• Receive the same efficiency-driven, customized attention that you get with our products, and learn ways to maximize the value of the applications you subscribe to

We’re everywhere you are, 24/7.  1-877-FACTSET.  support@factset.com.

• Launch a list of global support numbers
• Offer your feedback in a short survey
• If you’ve been recently displaced, fill out a quick form to receive access FactSet without disruption