24-Hour Support
To provide the best client service in the industry, FactSet strives to be as accessible to its clients as possible. Each firm is assigned a Consultant who becomes intimately familiar with client needs and processes. This knowledge enables the Consultant to suggest and build innovative, personal solutions.
24-hour client support reinforces FactSet’s dedication to providing clients with superior service. Whether you have a quick question or need step-by-step guidance through a complex task, Consultants will help you find answers and maximize the value of FactSet.
“Representatives from FactSet really come in and get to know people.
We all feel comfortable calling them with questions because they’re right there to help. It’s almost like they’re employees here.”
Quantitative Analyst, Delaware Investments
Clients benefit from the assistance of a dedicated Consultant, along with unlimited access to FactSet Consulting Services. Consultants are experienced, well-trained, and knowledgeable. Clients routinely report that FactSet support is the most pleasant and thorough they have ever encountered.
