Client Support
To provide the best client service in the industry, FactSet strives to be as accessible to our clients as possible.
Round-the-clock client support reinforces FactSet’s dedication to providing clients with superior service. Whether you have a quick question or need step-by-step guidance through a complex task, our Consultants will help you find answers and maximize the value of FactSet.
In addition to unlimited access to our global support desk, every FactSet client is assigned a Consultant who becomes intimately familiar with their needs and processes. This knowledge enables the Consultant to suggest and build innovative, personal solutions. Consultants train users, assist on projects, and answer any questions our clients may have. Clients routinely report that FactSet support is the most pleasant and thorough they have ever encountered.
FactSet Clients: do you need to contact FactSet Support? Click to launch a list of global support numbers.
FactSet Clients: how are we doing? Please complete a short survey to tell us your thoughts on FactSet Consulting Services.
Former FactSet Users: have you recently been displaced? As a former client, you may be eligible to receive complimentary access to FactSet for a limited period of time. Please complete a short form to be contacted by a FactSet representative.
