24-Hour Support
To provide the best client service in the industry, FactSet strives to be as accessible to its clients as possible.
“Representatives from FactSet really come in and get to know people.
We all feel comfortable calling them with questions because they’re right there to help. It’s almost like they’re employees here.”
Quantitative Analyst, Delaware Investments
Personal Consultant Contacts
Each firm is assigned a Consultant who becomes intimately familiar with client needs and processes. This knowledge enables the Consultant to suggest and build innovative, personal solutions. Consultants train users, assist on projects, and answer any questions our clients may have. Clients routinely report that FactSet support is the most pleasant and thorough they have ever encountered.
Unlimited Phone Support
24-hour client support reinforces FactSet’s dedication to providing clients with superior service. Whether you have a quick question or need step-by-step guidance through a complex task, Consultants will help you find answers and maximize the value of FactSet.
