Beyond the Helpdesk

FactSet’s client support team offers you the best service, hands down. We’re available 24/7, and we’ll always find you an answer.

From the moment you become a FactSet client, you will have unlimited access to a team of consultants and product specialists, and you’ll be able to leverage a wide range of combined industry knowledge and FactSet product experience.

We understand your workflow, and we know how hard you work.

• Reach your goals accurately and on time, no matter the size or complexity of your request. We’ll never say, “That’s not our job.”
• Stay informed every step of the way with frequent status updates
• Receive the same efficiency-driven, customized attention that you get with our products, and learn ways to maximize the value of the applications you subscribe to

We’re everywhere you are, 24/7.  1-877-FACTSET.  support@factset.com.

• Launch a list of global support numbers
• Offer your feedback in a short survey
• If you’ve been recently displaced, fill out a quick form to receive access FactSet without disruption